Returns and Refunds Policy
We want you to be happy with what you buy from us. If you are not, this page tells you exactly what happens next, who pays for what, and how long you have.
Returns at a glance
| Return window | 7 business days from the day you receive the item |
|---|---|
| Who pays for the return | Smartphone Shop. Returns are free. |
| How the item comes back | We arrange courier collection from your address |
| What you get back | The full price you paid for the products |
| Refund method | Back to your original payment method, or store credit if you prefer |
| Refund timing | Processed within 48 hours of us receiving and checking the item, then up to 3 working days to reach your bank |
| How to start | Email admin@smartphoneshop.co.za with your order number and the reason |
Changed your mind
You have 7 business days from the day the item reaches you to tell us you want to return it. Email admin@smartphoneshop.co.za with your order number and the reason, and we will arrange collection.
Returns are free. Smartphone Shop arranges the courier and covers the cost of collecting the item from you. You do not pay to send anything back and you do not need to arrange your own courier.
For a change-of-mind return the item must come back unopened, unused and undamaged, in its original packaging with all accessories included. Once we have received it and checked it, we refund the full price you paid for the products. Where a delivery fee was charged on the original order, that fee is not refunded on a change-of-mind return.
Faulty or damaged items
If your item arrives faulty or develops a fault within the first 7 days, return it to us at no charge. Email info@smartphoneshop.co.za and we will issue an RMA form for repair or replacement.
If a fault appears after that, the warranty process applies. Smartphone Shop supports at least a 1 year warranty on everything we sell. The warranty covers defects in material or workmanship under normal use. It does not cover physical damage, liquid damage, wrong voltage, unauthorised software changes, or normal battery wear. Contact info@smartphoneshop.co.za for any warranty claim.
Damaged in transit
Check your parcel at the door. If it arrives damaged, you have 120 minutes from the time of delivery to contact us and request collection. Send photos to info@smartphoneshop.co.za. If nothing is raised at the point of delivery, the parcel is treated as delivered in good condition.
Cancelling an order
If you cancel before your order has shipped, we cancel it and refund you in full. If you cancel after it has shipped, it is handled as a return under the terms above. An order refused at delivery is also processed as a return.
What we cannot take back
- Items bought anywhere other than smartphoneshop.co.za. Those go back to the retailer you bought them from.
- Change-of-mind returns that arrive opened, used or damaged.
- Items reported after the 7 business day window has closed. The warranty still applies.
Your rights under South African law
This policy sits alongside your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act, and does not replace them. The ECT Act gives you 7 days to cancel an online purchase without reason. The Consumer Protection Act gives you 6 months to return goods that are defective, unsafe or not fit for purpose. Nothing on this page limits either.
How to start a return
Email admin@smartphoneshop.co.za with your order number and the reason for the return. We reply with a collection date and take it from there.
Smartphone Shop is operated by Global Intelligent Technology Solutions (Pty) Ltd, registration number 2019/147568/07, based in Cape Town, South Africa.
Last updated: 4 August 2026