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Delivery and Returns

Delivery:

We offer free courier delivery for all orders over R750, orders under R750 will incur a delivery fee which is calculated at checkout based on your location. Typical delivery rates are as below:

Orders are dispatched with one of our courier partners within 1 working day of payment being received. We select the best / fastest courier based on your location.

Our Courier Partners

Returns:

Returns / Refund Policy
Smartphoneshop.co.za will refund a customer in full for products purchased and returned within 7 business days of the product being received by the customer.

The delivery costs and/or associated fees (courier insurance mandatory) of the return of a product will be the liability of the customer returning the product.

Any product returned in this instance must be unopened, unused and not damaged in any way.

Any refund processed in this instance WILL NOT include delivery costs and/or associated fees. You will only be refunded for the purchased-price of the products.

smartphoneshop.co.za requires that a customer requests a RETURN MERCHANDISE AUTHORIZATION FORM by emailing info@smartphoneshop.co.za.

Only items that have been purchased directly from Smartphoneshop.co.za can be returned to Smartphoneshop.co.za. Products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

Please only send your returns once you have received a Return Merchandise Authorization confirmation from our customer service team.