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Delivery and Returns

Delivery:

We offer free courier delivery for all orders over R750, orders under R750 will incur a delivery fee which is calculated at checkout based on your location. Typical delivery rates are as below:

Orders are dispatched with one of our courier partners from our warehouse in Cape Town, within 1 working day of payment being received. We select the best / fastest courier based on your location.

Our Courier Partners

Returns / Refunds:

We aim to offer the very best service to our customers, if for whatever reason you are not happy with your purchase and would like to arrange a return, please contact us on info@smartphoneshop.co.za.

Smartphone Shop will refund a customer in full for products purchased and returned within 7 business days of the product being received by the customer. Once 7 days has passed, the normal product warranty process applies.

Any product returned within the 7 day period must be unopened, unused and not damaged in any way.

Smartphone Shop offers FREE returns - meaning we cover the cost of collecting the item from you, simply email us with your order number and the reason for your return on info@smartphoneshop.co.za and we will facilitate the return.

Cases where we cannot offer a refund or exchange:

Only items that have been purchased directly from smartphoneshop.co.za can be returned to smartphoneshop.co.za.

Refunds / Exchanges

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and process your refund, credit or exchange.

Refunds are processed within 48 hours and may take up to 3 working days to appear in your bank account depending on your bank. Credits are applied and available to use within 24 hours.

Warranties

Smartphone Shop supports at least a 1 year warranty on all of our items, we want you to enjoy any purchase you make from us and take pride in offering the best customer experience possible. If you have any problems with any purchase you have made from us, please feel free to contact us anytime. Warranty period or not, we are here to help.

What does the warranty cover?

Our warranties cover any defects in material or workmanship under normal use during the Warranty Period.

During the Warranty Period, Smartphone Shop will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

What will we do to correct problems?

Smartphone Shop will either repair the Product at no charge, using  replacement parts.

What does the warranty not cover?

Warranties do not cover misuse or damage by the user, in cases where there are clear signs that the product has been actively damaged or misused, the warranty will be null and void.

For warranty claim or technical support, please contact us on info@smartphoneshop.co.za and we'll get back to you right away.