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NOTICE: All orders placed during lock-down will only be dispatched once the lock-down has been lifted.
NOTICE: All orders placed during lock-down will only be dispatched once the lock-down has been lifted.

Delivery and Returns

Delivery:

We offer free courier delivery for all orders over R750, orders under R750 will incur a delivery fee which is calculated at checkout based on your location. Typical delivery rates are as below:

Orders are dispatched with one of our courier partners within 1 working day of payment being received. We select the best / fastest courier based on your location.

Our Courier Partners

Returns / Refunds:

Smartphone Shop will refund a customer in full for products purchased and returned within 7 business days of the product being received by the customer. Once 7 days has passed, the normal product warranty process applies.

Any product returned in this instance must be unopened, unused and not damaged in any way.

Smartphone Shop offers free returns - meaning we cover the cost of collecting the item from you, simply email us with your order number and the reason for your return on info@smartphoneshop.co.za and we will facilitate the return.

Only items that have been purchased directly from smartphoneshop.co.za can be returned to smartphoneshop.co.za. Products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.